PRIVACY POLICY

Last Updated: 20th November, 2025

This Privacy Policy explains how Queenance collects, uses, and protects your personal data in compliance with GDPR and Swedish law.

1. Who We Are

Queenance (“we”, “us”, “our”) provides online membership access to educational courses.

2. Data We Collect

When you sign up, we collect:

  • Name

  • Email address

  • Phone number

  • Payment information (handled by Stripe)

  • Account activity (course progress, login logs)

  • Technical data (IP address, browser, device)

3. How We Use Your Data

We use your data to:

  • Create and manage your account

  • Process payments and renewals

  • Provide access to courses

  • Send important account or product updates

  • Improve the platform

  • Run analytics to understand user behavior

  • Ensure security and prevent fraud

We do not sell personal data to anyone.

4. Payment Information

We do not store your full card details.

All payment data is stored and processed securely by Stripe under its own GDPR-compliant policies.

5. Marketing & Analytics

We may use:

  • Google Analytics

  • Facebook Pixel

  • Email marketing tools inside GoHighLevel

These tools help us understand how users interact with Queenance and help us improve our content and offers.

You can opt out of marketing emails anytime by clicking “unsubscribe.”

6. Legal Basis for Processing

Under GDPR, we process your data based on:

  • Contract (to provide your membership)

  • Legitimate interest (analytics, platform improvement)

  • Consent (marketing, cookies)

  • Legal obligations

7. Data Storage & Security

  • All data is stored inside our white-label GoHighLevel system.

  • The platform is protected with SSL encryption and standard security protocols.

  • Only authorized team members can access necessary data.

8. Data Sharing

We may share data with:

  • Stripe (payments)

  • GoHighLevel (CRM + course hosting)

  • Marketing/analytics providers (Google, Meta)

We never share data for unrelated purposes.

9. Data Retention

We retain your data only as long as needed for:

  • Your active membership

  • Legal requirements

  • Accounting purposes

You can request data deletion anytime, unless we are required to keep some data legally.

10. Your Rights (GDPR)

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Request data export

  • Withdraw consent

  • Object to marketing

  • File a complaint with the Swedish Data Protection Authority

To request any of these, email:

📩 [email protected]

11. Children’s Privacy

Queenance is for users 16+.

We do not knowingly collect data from children under 16.

© 2025 Queenance All Rights Reserved.